Contact Us

Contact Info

We’re here to help and would love to hear from you. Whether you have a question about our services or need support, our team is ready to answer your queries.

Address

Leamington Spa

Phone Number

+447791986181

E-mail Address

hello@drinksready.co.uk

Working Days/Hours

Mon - Fri / 9:00AM - 5:00PM

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    Frequently Asked Questions

    Of course. We want to make the refund process as simple as possible.

    You can request a refund within 30 days of your purchase date. To start, log into your account, select the relevant order, and click "Request refund." You will need your order number and a brief reason for the return. If your item is damaged, please attach a photo.

    Refunds are issued to your original payment method within 5–10 business days after we approve the request.

    If you need any help, please contact our support team.

    You can easily track your order's journey. Once your order ships, we will send you a confirmation email containing a tracking link. You can also find this link in your account under the "Orders" section.

    The tracking information will become active once the shipping label is created, which can take up to 24–48 hours after your item has been dispatched. The tracking page shows your order's current status, estimated delivery date, and the courier handling it.

    If the link isn't updating, please allow 24 hours before getting in touch.

    If you need further help, contact us.

    Of course. We understand that sometimes you need to make a change.

    You can modify your order within 1–2 hours of placing it. The quickest way is to log into your account, go to the "Orders" section, and select the "Edit" option on your recent purchase. Here, you can change your delivery address, adjust item quantities, or add/remove products.

    Once an order has started processing or has been dispatched, we can no longer make changes. If the modification window has passed, the best approach is to cancel the original order (if possible) and place a new one with the correct details.

    For help, please contact us.

    We understand you may need to cancel an order. We aim to make this process straightforward.

    You can cancel your order within 1–2 hours of making the purchase. The easiest method is to log into your account, navigate to the "Orders" section, and select the "Cancel" option for your recent order. Once cancelled, you will receive a confirmation email, and your refund will be processed to your original payment method within 5–10 business days.

    If your order is already being processed or has been dispatched, cancellation is no longer possible. In this case, you can either refuse the delivery or initiate a return once the item arrives.

    If you require any assistance, please contact us.

    We are very sorry your order is taking longer than expected. We understand this can be frustrating.

    Delays can happen for several reasons, such as high order volumes, unexpected weather events, or backlogs with the courier. Most delays are short, typically resolving within 1–3 business days.

    For the latest updates, please check your tracking page or the "Orders" section of your account. We actively monitor delayed parcels and will escalate the issue with the courier if there is no movement for over 48 hours.

    If your order is significantly delayed or you need further help, please contact us.